Frequently Asked Questions
How to Purchase Mobile Top-Up PINs
What are mobile prepaid PINs?
Mobile prepaid PINs are codes that you can purchase to add credit to your mobile phone account. They offer a convenient way to top up your balance without a contract or monthly bill.
How do I purchase a mobile prepaid PIN?
To purchase a mobile prepaid PIN, simply browse our selection of available PINs, select the desired denomination, and proceed to checkout. Once your payment is processed, you'll receive the PIN code via email and it will be available in your Telco Rewards wallet.
How quickly will I receive my mobile prepaid PIN after purchase?
You will typically receive your mobile prepaid PIN instantly after completing your purchase on our website. In rare cases, there may be a slight delay due to payment processing.
Which mobile providers are supported by your service?
We offer mobile prepaid PINs for major Canadian providers such as Bell, Rogers, Telus, Fido, Koodo, Virgin Mobile, and more. Check our homepage for the full list of supported providers.
Can I purchase mobile prepaid PINs for someone else?
Yes, you can purchase mobile prepaid PINs as gifts for friends or family. During checkout, simply enter their carrier. We'll send the PIN directly to you, and you can forward it to them.
Are there any fees or expiration dates associated with mobile prepaid PINs?
There are typically no additional fees associated with purchasing or using mobile prepaid PINs. However, each provider may have its own policies regarding expiration dates for prepaid credit. Please check with your provider for specific details.
What denominations are available for mobile prepaid PINs?
We offer a variety of denominations for mobile prepaid PINs to suit your needs, ranging from small top-ups to larger amounts. The available denominations are provided by the mobile provider.
Can I return or refund a mobile prepaid PIN after purchase?
Due to the nature of digital goods, we cannot accept returns or offer refunds for mobile prepaid PINs once they have been purchased. Please ensure you select the correct denomination before completing your purchase.
Is it safe to purchase mobile prepaid PINs from your website?
Yes, it is safe to purchase mobile prepaid PINs from our website. We use industry-standard encryption and security measures to protect your personal and payment information during checkout.
What payment methods do you accept for purchasing mobile prepaid PINs?
We accept Visa, Mastercard, and Amex. Soon we will be adding a variety of payment methods, including debit, PayPal, and other secure online payment options.
Rewards for Top-Up Purchases
How do I earn cashback rewards on my online purchases of mobile PINs?
To earn cashback rewards, simply make a purchase of mobile PINs through our website while logged into your rewards program account. For every eligible purchase, you will earn a percentage of cashback based on the total amount spent. Your cashback rewards will be automatically credited to your rewards account after the transaction is completed.
Are there any limitations on the earning of cashback rewards for mobile PIN purchases?
Cashback rewards are typically earned on eligible purchases of mobile PINs made through our website using a valid payment method and while logged into your rewards program account. However, please note that cashback rewards may not be earned on purchases made using certain promotional codes, discounts, or vouchers unless explicitly stated otherwise. Additionally, cashback rewards are not available for purchases made through third-party platforms or retailers not affiliated with our rewards program. Be sure to review the terms and conditions of the rewards program for specific details on earning cashback rewards.
Earning Rewards With Our Online Retail Partners
How quickly is CashBack credited to my account?
Most CashBack rewards are credited within two days. Depending on your order, some stores may take longer or will wait until the return period is over, in which case it may take up to thirty days to confirm your CashBack.
What is 'pending' CashBack?
In some cases, we hold your cash-back until the merchant's return period is reached. Once the return period has elapsed, your cash-back will be credited.
Still wondering about a purchase made more than 30 days ago that isn't showing in your account summary?
If you do not receive your cash-back within thirty days, please use the 'Missing Transactions' forms, and you will be credited shortly after. Please include a copy of your receipt if possible.
I made a purchase through Telco Rewards, waited 30 days, but still did not get my cash-back.
If you think there was a problem tracking your Cash Back, please visit our 'Missing Transactions' page.
Do the merchants on Telco Rewards charge duty when shipping to Canada?
When shopping with a US or International retailer, the duty charged varies by each merchant on Telco Rewards. Some International merchants include shipping and duty in the shopping cart, while others do not; it is dependent upon their own policies, usually found in the shipping section of their online store.
Are all the stores on Telco Rewards Canadian?
Our goal is to partner with the best online shopping experiences available to Canadians - so our partners are either based in Canada, the USA or elsewhere in the world - and all ship to Canada. In some cases, extra shipping and duties might apply.
Do the merchants on Telco Rewards charge duty when shipping to Canada?
Our goal is to partner with the best online shopping experiences available to Canadians - so our partners are either based in Canada, the USA or elsewhere in the world - and all ship to Canada. In some cases, extra shipping and duties might apply.
How is my Cash Back calculated when purchases are made in different currencies?
All Cashback amounts are paid to you in $CAD. If your purchase was in $USD or another currency, your cash-back will be converted into $CAD.
My Cash Back and/or order information appears differently in Telco Rewards Account than it did at checkout.
If you shopped on a US store through Telco Rewards, exchange rate fluctuations may play a role in the difference between the sales price and the cash-back you were expecting to receive. If this happens to you, please let us know.